Crosstown Car Wash is committed to protecting the privacy and confidentiality of our customers’ personal information. We want you to understand why we collect your personal information, how the confidentiality of this information is protected and how you can find out what information is recorded.
We collect a minimal amount of personal information. This includes such information as your name, mailing address, e-mail address, telephone number, vehicle information, and credit card number. We also collect data about the membership that you purchase from us and the frequency of your visits so that we may constantly strive to offer you the best wash package options. In order to communicate with our customers, we may also collect additional information through surveys. These surveys are used for research purposes on a voluntary basis and customers are under no obligation to respond to them.
In the interest of security and prevention of crime, we record video footage of all our Crosstown Car Wash locations. We will also use this video to assist in vehicle damage investigations and protect the rights, property, and safety of our Crosstown Car Wash employees, members, and others.
Crosstown Car Wash collects personal information for the following purposes:
- To provide you with our car wash services and products
- To provide you with a copy of your membership contract and other related agreements
- To process your membership payments and to ensure your account remains up-to-date
- To invite you to participate in member surveys
- To inform you of matters relating to your membership
- To protect against harm to the rights, property and safety of Crosstown Car Wash, our employees, members, and others
Your knowledge and consent are required for the collection, use, or disclosure of your personal information. When you become a Crosstown Car Wash member, you consent to the use of your personal information for the purposes listed above. You may refuse or withdraw your consent at any time.
Crosstown Car Wash will never share, disclose, sell or rent your personal information to any organization or individual. We may use third party vendors to assist us with various services such as data processing, data analytics, and marketing. Your personal information is securely stored and we will only retain your personal information as long as it is relevant for the purposes for which it was collected.
For any questions about your personal information or this policy, please direct all inquiries by e-mail to firstname.lastname@example.org